近期，Salesforce 首席执行官马克・贝尼奥夫（Marc Benioff）在多个场合对微软的 AI 提出批评。贝尼奥夫认为， 微软在 AI 领域对整个行业造成了“巨大的伤害”，并把微软的 Copilot 比作新的“大眼夹” （Microsoft Clippy，一款曾因功能不佳而被用户诟病的办公助手），暗示 Copilot 没有用或无法为用户创造价值。

对此，微软的高管们迅速做出了回应。微软首席传播官弗兰克·肖（Frank X. Shaw）表示，贝尼奥夫的批评更像是营销噱头，而不是真实的对比或事实。他强调，贝尼奥夫并不真正了解微软的AI战略。微软副总裁查尔斯·拉曼纳（Charles Lamanna）也对此表示认可，强调Copilot Studio已经吸引了超过10万家组织的使用。

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In this podcast, Motley Fool host Dylan Lewis caught up with Salesforce co-founder and CEO Marc Benioff to discuss: Why Salesforce doesn't plan to hire any software engineers this year.

新加坡航空正在部署 Salesforce 的 Agentforce 人工智能代理平台、Service Cloud 中的 Einstein 以及 Data Cloud，用于其客户服务管理系统，以提升客户体验。 为 AI 代理提供支持的是 Salesforce 的 Data Cloud，它能够整合组织内的结构化和非结构化数据，帮助企业建立统一的客户视图。这些代理还使用了一个名为 Atlas ...