“In order to break out beyond the core audience, games need to directly connect to the evolving demands of players who increasingly seek shared-world features and deeper engagement alongside high-quality narratives in this beloved category,” Wilson said in an investor call.

The Veilguard had a strong opening and plenty of hype around its launch, but failed to stick the landing. As EA reported last month, despite good reviews, The Veilguard reached 1.5 million players across all platforms,

The Veilguard. It was a serious misfire from a once-exceptional studio, and while I can understand why it resonated with some players—it was pretty, breezy and had fun, snappy combat—after Andromeda and Anthem,

The Veilguard failing to meet EA goals with only half of the players it wanted, EA CEO Andrew Wilson is reflecting on why that happened.

Former BioWare employees respond to EA's recent suggestion that Dragon Age: The Veilguard would be more successful as a live-service title.

The Veilguard failed at least partially because it didn’t have live-service elements. The gaming landscape has changed quite radically over the last decade. Games like Destiny and Fortnite have encouraged developers to look toward making its games everlasting rather than an experience that lasts a finite amount of time.

Three months have now passed since BioWare finally saw the long-awaited release of its new RPG Dragon Age: The Veilguard – and despite favorable reviews from critics, EA states that the game failed to reach a "broad enough audience."

Last week, publisher Electronic Arts mentioned that BioWare's latest game, Dragon Age: The Veilguard, missed sales projections by a whopping 50%. Was the game's lackluster performance due to a bad story? Outdated gameplay mechanics? Apparently, it was because it wasn't a live service game.

Mike Laidlaw, former creative director on Dragon Age, commented on the statements by EA's CEO that Dragon Age: The Veilguard didn't meet expectations.