Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Rieva Lesonsky interviews industry experts to learn how AI is transforming small businesses and their predictions for AI's ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Learn how AI in utilities will improve customer service and management of distributed energy resources to advance the energy transition.

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8x8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.