Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

Our Contact Centers CCaaS channel delves deep into the evolving world of customer service ... experience to self-service and the latest in AI-driven chat interactions. Call centers and contact ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First Call ...

The Freeport-based company L.L.Bean says it will be laying off customer service staff and reducing call center hours in response to more people buying online. L.L.Bean Manager of Public Affairs ...

L.L. Bean will be laying off several customer service workers and shrinking call center hours, according to NBC affiliate News Center Maine. "As more of our customers choose self-service and shop ...