Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

There are approximately 50,000 call centers in the United States. Banks, manufacturers, retailers, catalogers, department stores and utilities are among the growing number of companies operating some ...

Our Contact Centers CCaaS channel delves deep into the evolving world of customer service ... experience to self-service and the latest in AI-driven chat interactions. Call centers and contact ...

(SQM). Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Best Fares Now is a trusted travel booking platform that often collaborates with providers like Expedia to offer travellers ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

CLOSE to 10,000 jobs as customer service assistants and call center agents are up for grabs due to high vacancies in the ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...