According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

This article explores the top trends set to shape the contact center industry in 2025 and examines how these technologies are transforming customer interactions into more intuitive, meaningful ...

The call center phone systems help monitor the following key performance indicators (KPIs): Average call abandonment rate ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Today, RingCentral is a leading Unified Communications as a Service (UCaaS) provider delivering tools that integrate voice, video, messaging, and contact center capabilities. RingCentral is my top ...