World’s biggest call centre accused of using AI to ‘whiten’ Indian accents & ‘improve empathy’ for Brit customers
THE world’s biggest call centre operator has been accused of using AI to “whiten” Indian accents for Brit customers.
India Today on MSN12d
Call centre giant using AI to mask Indian accents for Western clients: Report
Teleperformance, the world's biggest call centre operator, is using AI to "neutralise" Indian accents for Western clients and ...
The Financial Express13d
Call centres embracing AI to ‘neutralise’ Indian accents, sparks debate over making voices ‘sound whiter’
The software is already used by companies like UPS and Walmart. Teleperformance’s Markus Schmitt told investors on Thursday ...
Telangana cyber cops bust fake call centre targeting NRIs, US citizens
Telangana Cyber Security Bureau busts fake call centre targeting PayPal customers, leading to 63 arrests and recovery of ...
'Not everybody calling 999 needs an ambulance'
"It's a great collaboration,'' Ms Cousland tells me. ''Not everybody calling 999 needs an ambulance." As well as Lincolnshire, EMAS covers Nottinghamshire, Derbyshire, Leicestershire, Rutland and ...
Hosted on MSN13d
The most hated 'on hold' phrases revealed as UK customers lose patience with call centre bots
Endless waits and robotic responses are leaving UK customers fed up 😤 Call centre bots are driving UK customers to ... For ...
NDTV13d
Call Centre Giant Using AI To Remove Indian Accent For Western Customers
Teleperformance, the world's biggest call centre operator is using artificial ... The company said it was applying real-time AI software on phone calls to remove the accents of English-speaking ...
IPPMEDIA3d
TANESCO launches toll-free number to elevate customer service, efficiency
TANZANIA Electric Supply Company Limited (TANESCO) has officially launched a toll-free number, 180, at its call centre two months after Deputy Prime Minister and Minister for Energy Doto Biteko ...