Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Consumer Choice Award is pleased to announce the 2025 award recipients in the Columbus region. These businesses have been meticulously selected through independent market research, reflecting their ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Edmunds announced the winners of the 2025 Edmunds Five Star Dealer Awards, highlighting dealerships that provide outstanding service.

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...