Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

The reusable plastic packaging maker wants to get closer to its customers, but that does not just mean geographically.

Consumer Choice Award is pleased to announce the 2025 award recipients in the Columbus region. These businesses have been meticulously selected through independent market research, reflecting their ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Edmunds announced the winners of the 2025 Edmunds Five Star Dealer Awards, highlighting dealerships that provide outstanding service.

Retailers are increasingly using audio content to enhance in-store experiences. Music, branded audio, and audio out-of-home ...