So, to ensure everyone receives the best technical support and customer service, we've devised a guide showing all the ...

Microsoft (NASDAQ:MSFT) announced on Tuesday a standalone contact center as a service (CCaaS) solution, the Dynamics 365 Contact Center. The solution will be generally available on July 1 and ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

‘Contact centers specifically are at the heart of CX transformation … a big initiative for many of our customers,’ Charles Lamanna, Microsoft corporate vice president of business ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer ...

This collaboration is set to enhance the capabilities of contact centres by utilising Microsoft Dynamics 365 Contact Center, a Copilot-first solution designed to deliver superior customer ...