Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Artificial intelligence is at the forefront of transforming customer intelligence, enhancing engagement, and optimizing ...

W. Edwards Deming’s 14 principles transformed manufacturing by emphasizing quality, efficiency and continuous improvement. His ideas weren’t just about improving production lines—they were about ...

ChurnZero, the platform and partner for customer growth, has launched a groundbreaking integration with Synthesia, the leading AI video platform for business, that redefines how customer teams educate ...

While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...

WASHINGTON, March 19, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and ...

Enables enterprises to enhance customer interactions with AI-driven analytics, real-time insights and omnichannel engagement • Addresses evolving consumer expectations with ...

The integrated solutions include virtual numbers, centralized call monitoring, and automated feedback systems, achieving an ...

Deloitte and CleverTap form strategic alliance to empower businesses with data-driven insights and AI-powered automation for enhanced customer engagement.

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting customer loyalty.

Exotel, a leader in AI-driven customer engagement solutions, has announced a successful collaboration with JSW MG Motor India, enhancing customer experience and operational efficiency. The integration ...