IT companies building small and micro language models to cuts costs
India’s software service providers including Infosys, HCLTech and Tech Mahindra have begun building micro and small language ...
Harvard Business School7 年
Service Operations: What Have We Learned?
Victorino, Liana, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J ...
Harvard Business School6 年
Managing Service Operations
Managing Service Operations (MSO) teaches students how to effectively design, manage, and improve service organizations. Students will learn: How to create distinctive and sustainable service ...