Managing Service Operations (MSO) teaches students how to effectively design, manage, and improve service organizations. Students will learn: How to create distinctive and sustainable service ...

Victorino, Liana, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J ...

The new AI offerings were among a number of new products and product enhancements, including Security Operations Center ... AI capabilities for its IT Service Intelligence (ITSI) software ...