announcing it had paid $18.5 million to acquire ITIL-based service desk software suite VSI PowerHelp from IT service management (ITSM) specialists Vertical Solutions and Tefensoft. Under the terms ...

its flagship AI-driven unified service management platform, has achieved ITIL-certification for 14 key ITSM practices, awarded by PeopleCert, a premier global training and certification provider.

PeopleCert's ATV program verifies the ITIL alignment of IT service management vendors by undertaking a comprehensive assessment of ... ServiceDesk Plus comes packed with contextual IT and business ...