PeopleCert's ATV program verifies the ITIL alignment of IT service management vendors by undertaking a comprehensive assessment of the tool's functionality and the ITIL proficiency of staff ...

announcing it had paid $18.5 million to acquire ITIL-based service desk software suite VSI PowerHelp from IT service management (ITSM) specialists Vertical Solutions and Tefensoft. Under the terms ...

PeopleCert's ATV program verifies the ITIL alignment of IT service management vendors by undertaking a comprehensive ... with contextual IT and business integrations that help service desk teams ...