its flagship AI-driven unified service management platform, has achieved ITIL-certification for 14 key ITSM practices, awarded by PeopleCert, a premier global training and certification provider.

announcing it had paid $18.5 million to acquire ITIL-based service desk software suite VSI PowerHelp from IT service management (ITSM) specialists Vertical Solutions and Tefensoft. Under the terms ...

PeopleCert's ATV program verifies the ITIL alignment of IT service management vendors by undertaking a comprehensive assessment of ... ServiceDesk Plus comes packed with contextual IT and business ...