Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Let us tell you today how fraud is happening through Fake IVR Calls. What is an IVR system? IVR is an automatic phone system that banks, telecom companies, and customer service helplines use.

Understanding the growing imperative of machine learning in voice self-service ...

We’re all familiar with IVRS systems that let you access information using a touch-tone telephone. [Achu Wilso] built his own version which uses a cellphone, microcontroller, and computer.

As the technology matures, totally synthetic voices sound more natural. Interactive voice response systems may provide personalized information for callers by providing access to databases (see IVR).

Specializing in Call routing, IVR systems, and Test and Process automation, he helps organizations enhance their customer experiences while streamlining operations. With a forward-thinking ...