“A customer service representative can ask a customer ... By providing access to agents within Microsoft 365 Copilot Chat, Microsoft wants to show businesses the value its AI offerings can ...

Microsoft's Office 365 apps have been the ... Business use cases for agents could include a customer service representative using a CRM agent to provide them with account details before a meeting ...

Microsoft has unveiled Microsoft 365 Copilot Chat, a new addition to its AI ... to make AI more accessible across all roles, from customer service representatives to marketing teams and frontline ...

Salesforce charges $2 per conversation for its Agentforce AI chat service, where employees can set up automated sales and customer service processes. The number of people using Microsoft 365 ...

Microsoft has introduced Microsoft 365 Copilot Chat, a new AI-powered tool that integrates free and pay-as-you-go agents into its existing free chat experience for Microsoft 365 commercial customers.

Microsoft has added a pay-as-you-go option to access AI agents alongside its free M365 Copilot Chat plan.