Ask clarifying questions, and if possible, create the process map live as they walk through the process. If not, jot down the steps in bullet points and group them by the platforms used.

A customer journey map is a visualization tool showing how someone engages with your product. A process map visualizes all ...

V alue stream map vs. process map, which is better for you? As with many tools and methods in Six Sigma, there isn’t a one-size-fits-all approach to mapping things out. Both of these tools have ...