Key Points Total Quality Management is integral for an organization to run as effectively as possible. Utilizing AI ...

While remote oversight offers efficiency and flexibility, maintaining exceptional service standards remains a challenge ...

The statement offers new definitions of “other practitioner” and completes the suite of standards that firms performing A&A ...

BOSTON--(BUSINESS WIRE)--GoTo, the leader in cloud communications and IT, today introduced AI Quality Management, a key workforce engagement management (WEM) offering for GoTo Connect Contact Center.