A 1-800 telephone call center is simply an answering service that caters to companies that sell products via mail order, classified advertising and infomercials. They rely on a 1-800 or toll-free ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

two-day in-person orientation to the Smithsonian and the position, and additional on-the-job training specifics to the Call Center. Training classes for the Call Center occur each spring and fall.

Customized greetings Open/closed schedule UB Person Number entry and InfoSource integration Call transfer options (e.g., “Press 1 for…”) Voicemail Customized on-hold messages Use of wrap-up codes to ...