A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

In 2013, Zappos began transitioning to "Holacracy ... By May, 210 of the roughly 1,500 employees (14%) took the deal, and the Amazon-owned online retailer was all in with Holacracy.

Zappos CEO Tony Hsieh tells WSJ's Dennis Berman at the WSJDLive 2015 conference in Laguna Beach, Calif. that Amazon needs to align its workforce around core values.