Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Leaders announced the reintroduction of the Railway Safety Act, which was first proposed in Congress the month after the derailment in 2023, but died in committee months later.

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small business CRM software we've tested.

Layoffs at Salesforce are set to impact over 150 employees in San Francisco. According to a state filing, the customer ...

With its explosion on Tuesday following a blowout earnings report, Palantir (NASDAQ: PLTR) crossed a market cap of $200 ...

Pipedrive helps salespeople manage and automate the sales process so that they can focus on leads and strategy. With this new ...

Montréal-based FLiiP has closed a $4.4-million seed round to bring its all-in-one fitness business software solution to more ...