Collaborative initiative with iq digital and GroupM showcases the power of privacy-first, data-driven advertising solutions 27th March 2025: Utiq, the European AdTech company providing a Telco-powered ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

AI-Powered Platform Amplifies Real Customer Voices, Helping Brands Turn Feedback Into Strategic DecisionsLAS VEGAS, March 26, 2025 /PRNewswire/ -- SHOPTALK -- Hark, the leader in video and ...

Generative AI in marketing is making waves. Which use cases are gaining traction and how are marketers using AI to improve ...

Redefining What Loyalty Means for Millions of Shoppers NEW HARTFORD, N.Y.--(BUSINESS WIRE)--Millions of customers, one goal: making loyalty smarter, simpler, and more rewarding than ever before. EG ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...

Your product’s features won’t win customers—the way they perceive your brand will. Learn why brand perception is the real ...

The fourth annual global event will feature keynotes and hands-on workshops with representatives from top industry brands CHICAGO, IL — March 25, 2025 — The MACH Alliance today announced additional ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Improves Customer Experiences, Operational Efficiency and Reduces Costs NEW YORK, March 25, 2025 —Presidio, a leading technology services and solutions provider, announced its 100th GenAI deployment ...