The world’s largest technology show, GITEX Global, was recently held in Dubai. As was the previous case, Avaya invited a handful of analysts to be part of the 200,000 attendees to see the nearly 200 ...

Coming up with usable AI-powered tools isn’t the hard part – making the business case for spending on AI within the enterprise is. CallRail can now track leads from AI-powered search engines, ...

Enterprises need to understand how they’re being charged for use of gen AI, and understand the technology well enough to ascertain if it justifies the expense. CallRail can now track leads from ...

Enterprise IT/communications/CX now consider business alignment to be the most important skill, and when it comes to their own view of the job, work-life balance is what takes priority. When ...

Enterprises that standardized on Microsoft Teams might want to revisit their network assessments and see how they've changed since COVID. A contributor called it last month and we’re confirming it ...

New York and London events reinforced the need for informed discussion about Generative AI. CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO ...

As Senior Director for CXone Product & Competitive Marketing at NICE, Laura Bassett leads a comprehensive go-to-market strategy for current and next-generation solutions with a team of product ...

Dynamics 365, Microsoft Edge, and Azure all got updates to boost multi-person collaboration. A contributor called it last month and we’re confirming it with our own year in review – this is the year ...

Zoom held its annual Zoomtopia event October 3-4, 2023, and announced a slew of products and updates. Our coverage includes: In addition, Snom Americas introduced the Snom M500, a DECT phone system ...

Any customer interaction can benefit from robotic process automation. Do you know which ones? CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO ...

Three noteworthy, non-AI developments at the show are worth covering. Here they are. A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams ...

Analyst-backed Strategies: Drive business growth with game-changing CX AI insights Analyst-Backed Strategies: 10 CX AI Insights for Executive Decision-Makers Analyst-backed Strategies: Drive business ...