In a world where customer experience is a cornerstone of success for Canadian insurers, enhancing the customer journey means ...

Despite the many challenges the auto insurance industry has endured, from the auto theft crisis to rising repair costs, ...

Successful businesses evolve. If they don’t, they flatline and eventually fail. Successful insurance products evolve too.

Experiencing a claim can be extremely stressful, causing feelings of uncertainty and frustration as customers deal with the ...

As Canada adopts sustainable energy solutions, emerging exposures from lithium-ion batteries pose new challenges for your ...

In today’s ever-evolving commercial automobile and long-haul trucking industries, staying ahead requires more than just ...

Cyber insurance provides important protection for businesses in today’s digital age, yet brokers often encounter insureds who ...

A fundamental need for today’s insurance consumer is flexibility. As witnessed over the past year, consumers want choice when ...

For a decade or more, the business case for companies to effectively manage their exposures to the myriad risks that ...

As the insurance industry is rapidly evolving, the need for brokerages to be agile and adaptable is greater than ever. Agility is not just a trend but a crucial survival skill in an era defined by ...

Cyber insurance policies do cover AI-perpetrated cybercrime, such as AI-generated deepfake videos, experts tell Canadian ...

An October 2024 accident along Toronto’s lakeshore involving an electric vehicle (EV) has raised concerns among insurance and ...