The report indicates that AI-driven customer service solutions are proving effective in reducing issue resolution time, ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

If customers know their rights and know that their data is protected, they’re more likely to trust businesses with their data ...

While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...

The "AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

By leveraging AI to augment their processes, customer experience and product offerings, banks can personalize services, ...

Join ST's Telegram channel and get the latest breaking news delivered to you.

NTT DATA has launched a new suite of agentic AI services for Hyperscaler AI technologies to help organizations implement, ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.