Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Rieva Lesonsky interviews industry experts to learn how AI is transforming small businesses and their predictions for AI's ...

What if your equipment could predict failures before they happen? AI is making this future a reality for the field service ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

These AI-based systems are not just designed to understand and process customer queries but also to recognize and respond to emotions. This new technology would change the entire face of customer ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

In this modern age, Chetan Manda, a customer experience technology expert, explores the transformative potential of AI-human collaboration in customer service. His work highlights how strategic ...