Agentic AI is ready to address customer concerns fast and effectively, solving customer issues and making the customer feel ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

If customers know their rights and know that their data is protected, they’re more likely to trust businesses with their data ...

AI is the broader concept of machines being able to perform tasks intelligently, whereas machine learning is a specific subset of AI that focuses on enabling machines to learn from data. In machine ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...

The "AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow ...

By leveraging AI to augment their processes, customer experience and product offerings, banks can personalize services, ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

The report indicates that AI-driven customer service solutions are proving effective in reducing issue resolution time, ...