AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

If customers know their rights and know that their data is protected, they’re more likely to trust businesses with their data ...

While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...

The "AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow ...

By leveraging AI to augment their processes, customer experience and product offerings, banks can personalize services, ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

The report indicates that AI-driven customer service solutions are proving effective in reducing issue resolution time, ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.