WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center ...

UK broadcaster Sky will axe 2,000 jobs as it moves to digital and AI-powered customer service. That constitutes roughly 7% of ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

The call centers that America's military veterans rely on to schedule appointments and arrange medical care may no longer ...

The job fair hosted more than 200 summer employers and was canceled about halfway through the four-hour event.

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the ...

Veterans who were fired from the federal workforce in the wave of the Trump administration job cuts called their dismissals a ...

The Crown Point Rotary Club will host Kelly Anoe, president and CEO of the Legacy Foundation, at the club’s weekly luncheon ...