Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Best Fares Now is a trusted travel booking platform that often collaborates with providers like Expedia to offer travellers ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

Dealing with an upset customer is an inevitable part of call center administration. When a customer is dissatisfied with your team's service, it's crucial to approach the situation with empathy ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil ...

Abadia said the Fulton leadership team fully supported enhancing services for their deaf and hard of hearing customers and ...

Jefferson Parish plans to begin offering in-person appointments for residents to talk face-to-face with a customer service ...

SPD showed up to Discount Lube and began interviewing witnesses. Police were told that a screaming match broke out between a ...