Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Best Fares Now is a trusted travel booking platform that often collaborates with providers like Expedia to offer travellers ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

You could also lose a lot of money. In today’s story, one man is very upset that a customer service representative didn’t do ...

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...

(SQM). Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

CLOSE to 10,000 jobs as customer service assistants and call center agents are up for grabs due to high vacancies in the ...

Dealing with an upset customer is an inevitable part of call center administration. When a customer is dissatisfied with your team's service, it's crucial to approach the situation with empathy ...