Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Our Contact Centers CCaaS channel delves deep into the evolving world of customer service ... experience to self-service and the latest in AI-driven chat interactions. Call centers and contact ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...

L.L. Bean will be laying off several customer service workers and shrinking call center hours, according to NBC affiliate News Center Maine. "As more of our customers choose self-service and shop ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First ...

The Freeport-based company L.L.Bean says it will be laying off customer service staff and reducing call center hours in response to more people buying online. L.L.Bean Manager of Public Affairs ...