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As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In a CNBC interview, Clement Delangue, CEO of Hugging Face, discussed some important developments in the AI industry and ...

TCN has more than two decades of experience building cloud-based contact centre systems with thousands of clients worldwide ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

In 2024, the Butte and Glenn County 2-1-1 helpline call center in Chico responded to more than 13,000 phone calls and texts from those in need, and officials say that ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

The Hornets are seemingly not going down without a fight. After the Lakers rescinded their trade to acquire center Mark ...

Calling 911 often means your dealing with a situation where seconds matter most, several Tucson residents tell the News 4 ...

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

Dallas Mavericks center Daniel Gafford left Monday night’s home game against the Sacramento Kings early in the second quarter ...

Malana Williams has been in Warren County for 20 years now. However, she brings to her position as Warren County Senior ...