As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

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This article explores the top trends set to shape the contact center industry in 2025 and examines how these technologies are transforming customer interactions into more intuitive, meaningful ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

In a CNBC interview, Clement Delangue, CEO of Hugging Face, discussed some important developments in the AI industry and ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

TCN has more than two decades of experience building cloud-based contact centre systems with thousands of clients worldwide ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on t ...

In 2024, the Butte and Glenn County 2-1-1 helpline call center in Chico responded to more than 13,000 phone calls and texts from those in need, and officials say that ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...