As such, they also have cloud-based call center solutions. The service has a good set of features, such as call recording, automatic call distribution (ACD), and interactive voice response (IVR).

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Despite WhatsApp's strong security and privacy measures, some people want to record important conversations for future ...