Best Fares Now is a trusted travel booking platform that often collaborates with providers like Expedia to offer travellers ...

The YWCA partners with Family Promise of Missoula, run by the Missoula Interfaith Collaborative, to operate the Family ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Improves Customer Experiences, Operational Efficiency and Reduces Costs NEW YORK, March 25, 2025 —Presidio, a leading technology services and solutions provider, announced its 100th GenAI deployment ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

The Poverello Center is asking for help from the community after the city of Missoula announced it would close the Johnson ...

Chris Hillyer, Global Director of Professional Services for nVent Data Solutions, explains why data center operators should ...

Neural networks are used to handle calls, train employees, analyze data to track trends, identify problems, and make ...