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Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...

We recently compiled a list of the 10 AI News and Ratings You Should Take a Look At. In this article, we are going to take a ...

Swinerton is conducting a $4.5 million renovation of T-Mobile’s Chattanooga call center. Construction is currently underway ...

AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8x8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% ...

Milad Kruze, executive GM for IT at the Salvation Army, recently spoke with Cathy O'Sullivan, editorial director for Foundry ...

Russia's President Vladimir Putin held a phone call with Syria's interim leader Ahmed al-Shara'a, the Kremlin said on Wednesday. Russia was a chief backer of Bashar al-Assad, the former president who ...

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NY, discusses cuts to USAID, a planned House Foreign Affairs committee hearing on the agency, his support of life-saving ...

Constellation (NASDAQ: CEG) is investing approximately $100 million to upgrade critical electrical systems and plant equipment at Calvert Cliffs Clean Energy Center in Lusby, Md. These upgrade. . .

Fixstars has a proven track record of developing efficient AI development platforms. The company recently announced the ...