TCN, a leading provider of cloud-based contact center solutions, today announced remarkable company growth and global ...

A well-crafted call center script not only provides structure but also enhances the overall customer experience. While many believe that scripts make conversations sound robotic, the right approach to ...

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Expedia is one of the most well-known online travel agencies, offering a wide range of services, including flight bookings, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

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Businesses have been constantly adopting advanced technologies to upgrade their customer service operations nowadays. The integration of CRM systems with CTI systems is a game changer, optimizing call ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

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The call center where he works caters to broadband ... the BPO sector will expand to provide tech support in new sectors. Self-driving cars, he says, will need agents to handle queries from ...