TCN has strategically expanded its global teams across key regions, including EMEA and APAC, strengthening its presence and ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

A well-crafted call center script not only provides structure but also enhances the overall customer experience. While many believe that scripts make conversations sound robotic, the right approach to ...

Vodafone knew that by empowering its call center employees with cutting-edge tools and resources ... If TOBi is unable to answer a customer question, it automatically transfers the customer to a human ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

efficiency and customer service and support. This article explores the top trends set to shape the contact center industry in 2025 and examines how these technologies are transforming customer ...

Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...