Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

Because some of the affected employees work at IRS call centers, the agency’s firing of some 6,000 workers also raises concerns about tax filing season, which is just ramping up. In Cincinnati ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

I applied for a sales job because I loved to talk My mom saw a job advertisement for a call center in Durban. She said I loved talking and needed to apply. The salary was a little over $230 a ...

“Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent discrimination at his call center job,” Narayana said. “His experience with ‘accent ...

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.