Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

John Michael Bundalian Amio spent his nights answering customer calls and troubleshooting problems. His days were just as ...

The Philippines is the world’s call center capital Job loss feared due to AI, but labor issues persist BPO sector proposes measures to upskill workers MANILA (Thomson Reuters Foundation ...

“Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent discrimination at his call center job,” Narayana said. “His experience with ‘accent ...