With recent upgrades to its 911 call-handling systems and upcoming upgrades to the radio consoles, the Englewood Dispatch ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center in the world has announced that it ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or ...

A chaotic restructuring order threatens to degrade services for veterans of wars in Vietnam, Iraq and Afghanistan.

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...

Therapy and other mental health services have been thrown into turmoil amid the dramatic changes ordered by President Donald ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

One of the UK’s leading media and telecom businesses reduced costs $3 million a year merely by cutting down on handling times, resolving customer problems the first time, and reducing call transfers.

As the probe deepens, the FIA has also discovered over 50 call center workstations at Armaghan’s residence, along with 18 laptops that are being scrutinized for further evidence. Read More ...

LAWRENCEVILLE – The Brunswick County Board of Supervisors held a budget work session on Thursday, March 20, 2025 to hear FY2025-2026 Budget requests from Constitutional Officers. They have already ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...