Amazon has announced a trial run of a new feature that redirects customers to the brands' websites for products not available ...

Q2 2025 Management View CEO Damien Nicks highlighted strong half-year results, underpinned by strategic initiatives and operational performance. He noted $373 million in underlying profit after tax, ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

As 2025 unfolds, the utility industry and its workforce stand at a unique crossroads, writes contributor Matthew Smith ...

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

Shiji strengthens its presence in Latin America with a new office in Mexico City and the appointment of Alejandra Pueblita, a hospitality industry veteran with over 20 years of leadership experience ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Edmunds announced the winners of the 2025 Edmunds Five Star Dealer Awards, highlighting dealerships that provide outstanding service.

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

James Roberts, head of insurance sales at Europcar, discusses the need for insurers to respond to customer expectations ...