Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

Wegmans ranked near the top of the latest edition of a major nationwide customer satisfaction survey on retail. Wegmans had ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, ...

Customer dissatisfaction is like an invisible water leak: it silently erodes a company's foundation, creating deficits far ...

Edmunds announced the winners of the 2025 Edmunds Five Star Dealer Awards, highlighting dealerships that provide outstanding service.

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...