Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

The positive attitude of sales teams is one of the biggest drivers for customer satisfaction and stock turn, according to data from JudgeService.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Consumer Choice Award is pleased to announce the 2025 award recipients in the Columbus region. These businesses have been meticulously selected through independent market research, reflecting their ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Edmunds announced the winners of the 2025 Edmunds Five Star Dealer Awards, highlighting dealerships that provide outstanding service.

Retailers are increasingly using audio content to enhance in-store experiences. Music, branded audio, and audio out-of-home ...