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Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

A Gurugram-based man’s amusing yet frustrating interaction with HDFC Bank’s customer care has gone viral after he shared his ...

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The company said it has been using Anthropic's Claude AI model, through Amazon's Bedrock generative AI platform, which has helped reduce the average customer service resolution time by 87% and is ...

Nasha is a Managing Editor for CNET, overseeing our sleep and wellness verticals. She is a nutrition, mental health, fitness and sleep science enthusiast. Her passion for mindful and holistic ...

U.S. Department of Veterans Affairs Secretary Doug Collins laid out his plans for the nation's largest integrated health ...

Welcome to the latest issue of Bracewell’s FINRA Facts and Trends, a monthly newsletter devoted to condensing and digesting ...

New coursework reduces hiring risks, increases screening and onboarding efficiency, and allows administrators to vet candidates early ...

In observance of National Energy Assistance Day on Jan. 31, 2025, Northern Indiana Public Service Company LLC (NIPSCO) wants to remind customers of energy assistance programs available to those facing ...

One advantage of being the designated home team in the Super Bowl is that you typically get to enjoy better facilities than ...