This article will tell you about the VoC metrics that you should focus on, and those you may have been ignoring. The term “Voice of Customer” is a term that was coined by Abbie Griffin and John R.

Consumers have more choices than ever when it comes to online shopping. Providing seamless last-mile delivery experiences to ...

Is Net Promoter Score still relevant? How can you transfer insights and data into meaningful actions? How do you hire the right people to meet your KPIs and success metrics?

Saurabh Mittal is a data scientist with a specialization in advertisement technology. He is particularly proficient at ...

To deliver consistent service, you need unified standards across all channels including voice, chats, and emails.

CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to ...

In today’s competitive market, customer loyalty is no longer guaranteed. Research shows that 70% of consumers worldwide have ...

Key questions to answer before you get started with customer success software. Considering customer success software for your ...

What questions are effective for uncovering emotional pain points, revealing existing processes, and directly identifying bottlenecks? Learn how to address pain points and define success metrics to ...