Wondering why is customer service important? Richard Alvin looks at how excellent service drives loyalty, boosts reputation, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

MOSCOW. Feb 7 (Interfax) - Gazprom Mezhregiongaz Group, which handles the sale and distribution of Gazprom's gas on the Russian market, is establishing a unified customer service center registered in ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

Value creation can often be achieved by focusing on three core areas: investing in people, optimizing processes and ...

Reimagined partner program unifies the Rapid7 channel ecosystem to inspire and support partner growth in 2025 and beyondBOSTON, Feb. 05, 2025 (GLOBE NEWSWIRE) -- Rapid7, Inc. (NASDAQ: RPD), a leader ...

This year, Isuzu Cagayan De Oro emerged as the 2024 Dealer of the Year, securing the top spot for its exemplary performance across all business areas, which was then followed by Isuzu Calapan and ...

Ultimately, investing in forwarder TMS software is a significant decision that can greatly impact logistics operations. By ...

Joining us on today’s Inside Automotive is John Fairchild President of Fairchild Automotive Solutions, to share ...

Operating a restaurant requires efficient management, great customer service, and adaptability. As restaurant operators know, ...

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...